Refund Policy

1. Purpose

This Refund Policy explains when refunds, credits, and payment adjustments may be available for purchases made through RepRewind (“RepRewind,” “we,” “our,” or “us”). By purchasing any product or service through RepRewind, you agree to this Refund Policy, our Terms of Service, and our Privacy Policy.

2. Digital Services

RepRewind provides digital services, including football film reviews and related educational content. Because these services begin once a reviewer is assigned or work has started, refunds are generally more limited than for physical products.

3. When Refunds May Be Available

RepRewind may issue a full or partial refund, or provide account credit, in situations such as:

• You were charged more than once for the same purchase.
• You were charged because of a technical or billing error.
• RepRewind was unable to provide the purchased service.
• A purchased review was never started due to an issue within RepRewind's control.
• A reviewer accepted an assignment but did not complete it within a reasonable timeframe and RepRewind could not provide an alternative reviewer.
• Applicable law requires a refund.

Refunds are issued at RepRewind's discretion unless otherwise required by law.

4. When Refunds Are Generally Not Available

Refunds are generally not available if:

• A completed review has already been delivered.
• You simply disagree with the reviewer's opinion.
• You expected recruiting exposure, scholarships, or guaranteed athletic improvement.
• You changed your mind after the review was completed.
• You failed to upload the correct football film.
• You purchased the wrong service by mistake after the review process had begun.
• Your account was suspended for violating RepRewind policies.
• The issue resulted from inaccurate information you provided.

RepRewind reviews are educational opinions, and different reviewers may reasonably offer different perspectives.

5. Requesting a Refund

If you believe you qualify for a refund, contact us as soon as possible at team@reprewind.com. Please include your full name, the email address associated with your account, your order or transaction number (if available), a description of the issue, and any supporting documentation or screenshots. RepRewind may request additional information to verify the request before making a decision.

6. Review of Refund Requests

Each request is reviewed individually. When evaluating a request, RepRewind may consider whether the service has already been delivered, whether technical issues occurred, whether platform policies were followed, any communication between the user and RepRewind, and applicable consumer protection laws. Submitting a request does not guarantee approval.

7. Account Credits

Instead of a cash refund, RepRewind may choose to provide account credit that can be used toward future purchases. Account credits have no cash value unless required by law, may not be transferred to another user, and may expire if stated at the time of issuance.

8. Promotional Purchases

Purchases made using promotional discounts, coupon codes, referral rewards, or special promotions may be subject to additional refund limitations disclosed at the time of purchase.

9. Payment Disputes and Chargebacks

We encourage users to contact RepRewind before initiating a chargeback with their bank or payment provider. Many issues can be resolved more quickly through our support team. If a chargeback is initiated after services have been provided, RepRewind may suspend the associated account, restrict future purchases, contest the chargeback through the payment processor, or recover unpaid amounts where permitted by law. Nothing in this section limits a user's legal rights.

10. Fraud Prevention

RepRewind reserves the right to deny refunds when we reasonably believe a request is fraudulent or abusive. Examples include repeated refund requests after services have been completed, abuse of promotional offers, false claims regarding completed reviews, payment fraud, or unauthorized use of another person's payment method. Fraudulent activity may result in account suspension or permanent removal from the platform.

11. Third-Party Payment Providers

Payments are processed through trusted third-party providers, including Stripe. While RepRewind manages refund decisions for purchases made through our platform, payment processing timelines may depend on the payment provider and your financial institution. Approved refunds may take several business days to appear, depending on your bank or card issuer.

12. Changes to This Refund Policy

RepRewind may update this Refund Policy from time to time. Material changes will become effective after notice is provided through the Service or by updating the Effective Date. Continued use of RepRewind after changes become effective constitutes acceptance of the updated Refund Policy.

13. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us at team@reprewind.com or visit reprewind.com.