Cookie Policy

1. Introduction

This Cookie Policy explains how RepRewind (“RepRewind,” “we,” “our,” or “us”) uses cookies and similar technologies when you visit RepRewind.com or use our related services (collectively, the “Service”). By using the Service, you acknowledge that cookies and similar technologies may be used as described in this Cookie Policy, subject to your browser settings and any applicable consent requirements. This Cookie Policy should be read together with our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies help websites remember user preferences, keep users logged in, improve security, analyze website performance, measure website traffic, improve user experience, detect fraud, and support website functionality. Cookies do not typically contain information that directly identifies you by themselves, but they may be linked with other information associated with your account.

3. Types of Cookies We Use

A. Essential Cookies

Essential cookies are necessary for RepRewind to function properly. These cookies may be used to keep you signed into your account, maintain secure sessions, process payments, prevent fraud, protect against unauthorized access, remember security settings, and enable website navigation. Without these cookies, certain features of RepRewind may not operate correctly.

B. Functional Cookies

Functional cookies allow RepRewind to remember choices you make to improve your experience, including language preferences, login preferences, user settings, dashboard preferences, and accessibility settings. These cookies help personalize your experience but are not strictly required for basic website operation.

C. Analytics Cookies

Analytics cookies help us understand how visitors use RepRewind. They may collect information such as pages visited, time spent on pages, device type, browser type, operating system, navigation paths, general geographic region (based on IP address), and website performance information. This information helps us improve our website and user experience. Whenever possible, analytics information is aggregated or de-identified. We use PostHog for this purpose, including session replay recordings of on-site activity; text entered into form fields is masked by default and is not captured. These cookies are non-essential and are only set after you accept them through our cookie consent banner.

D. Performance Cookies

Performance cookies help us monitor website speed, system reliability, error reporting, platform performance, and technical issues. These cookies assist our developers in improving RepRewind.

E. Security Cookies

Security cookies help protect both RepRewind and our users. They may be used to detect suspicious login attempts, prevent fraud, prevent account hijacking, protect user sessions, identify abusive activity, and support identity verification.

4. Third-Party Cookies

RepRewind may allow trusted third-party providers to place cookies or similar technologies as part of providing services to us. These providers may include Stripe (payment processing), cloud hosting providers, PostHog (analytics and session replay), security monitoring providers, customer support providers, and email service providers. These third parties may collect information according to their own privacy policies. RepRewind does not control third-party cookies placed by these providers.

5. Stripe Cookies

When you make a purchase through RepRewind, Stripe may use cookies or similar technologies to process secure payments, prevent fraudulent transactions, verify payment sessions, and improve payment security. Payment information collected by Stripe is governed by Stripe's own privacy policies and terms. RepRewind does not store your complete payment card information.

6. How Long Cookies Remain

Some cookies exist only while you are actively browsing RepRewind. These are known as session cookies and are automatically removed when your browser closes. Other cookies remain on your device for a longer period. These are known as persistent cookies and may remain until they expire automatically, you delete them, or your browser removes them. The retention period varies depending on the cookie's purpose.

7. Managing Cookies

When you first visit RepRewind, a cookie consent banner lets you accept or decline non-essential cookies, including analytics and session replay cookies. Essential cookies (such as those needed to keep you signed in and process payments) are not subject to this banner because the Service cannot function without them. You can change your choice at any time by clearing your cookies, which will cause the banner to appear again on your next visit.

Most web browsers also allow you to control cookies through browser settings. You can typically view stored cookies, delete cookies, block cookies, block third-party cookies, clear browsing data, and receive notifications before cookies are stored. Please note that disabling certain cookies may reduce the functionality of RepRewind. For example, you may be required to sign in more frequently or some features may not work properly.

8. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, RepRewind does not currently respond differently to Do Not Track requests. If industry standards change, we may update our practices.

9. Changes to This Cookie Policy

RepRewind may update this Cookie Policy from time to time. When material changes are made, we will revise the Effective Date and may provide additional notice through the Service. Your continued use of RepRewind after changes become effective constitutes acceptance of the updated Cookie Policy.

10. Contact Us

If you have questions about this Cookie Policy, please contact us at team@reprewind.com or visit reprewind.com.